I am My Nguyen, from Vietnam, and am working as Training Manager at InterContinetal Asiana Saigon.

I have been reading your book – Professional Business Skills. I found that this book is very practical and useful for me because each details of the book is the exact same situations as what I am working in a big corporate like InterContinental Hotels Group.

March 2015

“Lee has worked with me on training programmes for both my operational and sales staff during my Transonic Travel years. Her service delivery and content for training is exemplary and the results showed almost immediately in terms of improved customer service and revenue production. I would not hesitate to recommend Lee as a Training Consultant or utilise her services again in the future.” March 29, 2009

Andrea Powis
Director Traveling Divas

“I have known Lee Perlitz personally and professionally for over 20 years. In that time, Lee has always inspired me with her dynamic approach, her energy and her fearlessness for stepping into the unknown. In business she is passionate, driven and extremely customer focused and her clients benefit for the personalised approach she delivers at all times. She is exceptional and adds significant value to every client she works with.”

Sue Hollis
Joint Managing Director
The TravelEdge Group

“I have recommended Lee Perlitz text on Training and Assessment (TAE10) to many of my clients, and have always received great feedback. The text is
relevant to today’s industry, thorough, and written in a captivating manner.  I would thoroughly recommend it as a supporting text to all TAE10 trainers”

Top qualities: Great Results, Expert, Creative

Brad Parker-Hill
CEO Accredited Education & Training Pty Ltd (VIC)
(October 2011)

Feedback sent to McGraw Hill Publishing, from TAFE QLD, about our new Training & Assessment Textbook:

“I am so impressed by the content, structure, language and presentation of the advanced copy of the VOCATIONAL TRAINING AND ASSESSMENT text that you sent me that we’ve decided to make it the compulsory (and only) text for our day and night students in 2011”.

McGraw Hill, Sydney Nov 2010

I was Lee’s publisher at McGraw-Hill for her book Vocational Training and Assessment. She was a dream author – in command of her subject, organised, energetic, with anticipation of and insight into possible challenges at my end, and a great respect for the project plan. Lee and I formed a real team, with great communication, and total trust and mutual respect. In view of all that, it has been no real surprise that the book has been so successful. It was a memorable experience for me.

Michael Buhagiar

Former Senior Editor McGraw Hill Publishing

“In over 12 years and multiple contexts of publishing Lee Perlitz’s work I have always found Lee to be an unusually reliable and able writer committed to presenting writing that is both high quality and tailored to meet the needs of the target market. Lee is also fast, works within tight timelines and, most importantly, is willing to work with the publisher to craft what is required. I hope to work with Lee on many more writing projects in the years to come.”

Matthew Coxhill – December 2011
Director – Fishtail Education
Former General Manager – Pearson Education
Former General Manager – McGraw-Hill Education

“Thank you Lee for your wonderful business resources, which are much more suited to our trainees than any other materials  which we have come across.

The auditor also thought so, and was impressed with the quality of the assessment materials.

Finally many thanks for being so amazingly accommodating  and  modifying them immediately in response to our last minute request.”

Sam Gowegati
SMYL Community Services

“Dear Lee,

I have just completed reading a book which you co-authored with Dan and Terry Hill: Professional Training and Assessment – TAE50111 & TAE50211. This was an interesting and informative text, which captured the true intent of a quality resource encapsulating the essence of the respective training package. Well done. I will be recommending your book to my RTO clients.”

Skynet Corporation Pty Ltd

Ray Earl
Principal Education Auditor
December 2013

Managing diversity in the workplace is more than simple compliance with laws and regulations. Effective diversity management must address issues such as social categorization, poor communication, conflict management and creating stronger, more cohesive teams.

Lee has a long verifiable demonstrated history in successfully training and managing diverse teams . Lee in a nutshell has best of both worlds built in: German efficiency and still very Australian in not taking herself too serious!!



“We teach Certificate IIIand IV in Tourism Retail Travel Sales. We love these resource books and would welcome more editions of same…”

Marie Capeling
Stirling Business College
Perth WA

“Lee’s enthusiasm, support and ability to to assert and organise has been a great asset to the Coomera Chamber of Commerce of which I have been President for 4 years. Lee has a wealth of knowledge and her willingness to share has been of great benefit to the Chamber.”

Moira Williams
Former President Coomera Chamber of Commerce

“Lee Perlitz Training Consultancy has done a number of training sessions for me, for both my front line sales staff and my telephone sales staff. She discussed my company’s unique needs and developed training programs that were both perfectly suited to us, and extremely valuable. Lee Perlitz Training Consultancy have made an enormous difference to my company and I highly recommend them to anyone looking for professional – meaningful training.”

Andrea Williams
Manager QLD
Concorde International Travel

Dear Lee,

For the past two years, you have been consulting to Brisbane Business & Hospitality Training, during this time, your professionalism and guidance in the areas of Tourism and Hospitality and more recently in the area of Training and Assessment has been a tremendous support to this organisation.

Your text, Certificate IV in Training and Assessment is now our benchmark for teaching TAE10 students throughout our courses.

Lee, our company loves working with you and will continue to do, your loyalty to your clients, the outstanding work that you produce.

Thank you for all of us here at Brisbane Business & Hospitality Training

“Your presentation was professional and you related well to the team, especially in relation to operational aspects of our business. You obviously prepared yourself well and considered our needs and wants, to the point we are now applying your valuable information in the workplace.”

Amy Eagle
Park Royal Hotel – Gold Coast
(Training session developed in response to customer survey results)

“I was deeply impressed with Lee Perlitz Training Consultancy. A superb trainer, she shows great passion for her work.”

Daniel Hovey
General Manager Operations
Group Training Australia