Free Resources

Video and Useful YouTubes

Communication Skills

Part 1

Communication Skills

Part 2

Communication Skills

Part 3

Working Effectively with Others

Dealing with Complaints

Customer Service Skills

Dealing with Diversity

Business Planning


Conflict is a major concern in both your personal and working life. If not dealt with quickly, tactfully and efficiently conflict could lead to serious confrontation and/or a complete breakdown of relationships. It could even lead to violent and dangerous situations

Sustainable work practices mean that economic development must be ecologically viable now and into the future. While the natural environment provides us with resources, it is also a dumping ground for waste and resources that we no longer require. Our use and misuse of the world’s resources has …..more

Making changes means ‘making or becoming different’ – you are either introducing something new, or altering something that already exists. Changing something means you are leaving your comfort zone. You are used to doing things a certain way and for certain reasons and when this changes …more…

Diversity in the workplace – Value, Definitions, bias and stereo types – Since the introduction of mass transport by Thomas Cook in the late 19th century the people of the world have taken advantage of the opportunity to move about the globe and as a result our world has become a place of great diversity …more…

Working relationships can be fragile – especially in the workplace where they are often built and destroyed by the actions we take. Building healthy, secure and harmonious relationships is important not only to us personally, but also to underpin the success of the organisation we work for….more…

Over the course of a person’s life, one accumulates a great deal of knowledge and expertise in a particular field. Coaching is the art of passing that knowledge and expertise on to less knowledgeable or experienced colleagues in a structured and meaningful way…more…

A colleague once told me that ‘even a bad plan is better than no plan at all’. A bad plan at least shows that you have given some thought to the direction you want to go in. A good plan takes time and effort, especially the first time you do one and many business owners or operators think they don’t have the time, or don’t see the value …more…

Useful Internet Sites

Free career help, business training, organizational development – inspirational, innovative ideas, materials, exercises, tools, templates – free and fun.

Learn business studies theory online with our extensive revision pages, download free case studies from real world companies and associated lesson materials and worksheets for teachers and students

This is a site devoted to helping VET practitioners understand training and assessment from course development, student engagement, administration, student support and a range of aspects from Certificate IV in Training and Assessment. Run by Lauren Hollows who has many years experience in education and VET it offers practical and immensely valuable advice and insight.