Dealing with conflict is a useful document for business owners and trainers to help develop their own and staff's skills in dealing with difficult people and situations.
It outlines how confilcts and complaints can start out - the signs to look for and how to deal with these situations.
"Lee is one of those extraordinary people who can apply all their efforts to bring about significant change to any business. She single-handedly created a successful registered training organisation and local business network events that brought dozens of talented people together. Her writing skills are self-evident with her prolific published work. I look forward to working with Lee many times in the future."
Dr. Dan Hill
Director SpecTraining