Outstanding value at only $39.95 this document covers 5 of the main core units used in Certificate II and III in Tourism. It includes activities for students to practice their skills.

Units covered by this 200+ page e-document include:

• SITXCOM001C - Work with colleagues and customers
• SITXCOM002A - Work in a socially diverse environment
• SITXCOM003A - Deal with conflict situations
• SITXCOM004A - Communicate on the telephone
• SITTTSL005A - Sell tourism products and services
• It includes activities throughout to provide practice opportunities for students