This half day workshop looks at the skills and knowledge needed to manage both your own workplace stress, and that of others in the workplace.

You will learn how to do this by using effective strategies and initiatives to reduce stress and to improve the resilience of staff to withstand the stresses associated with a customer contact environment.

Outline of workshop content:

• Developing stress management strategies and techniques within a team
• recognising signs and sources of stress and fatigue
• developing an understanding of a range of stress managment techniques
• developing team and morale building strategies
• monitoring and addressing stress levels within a team
• responding appropriately to vehavioural signs of stress
• developing action plans with team members as appropriate