Over 200 pages of in depth information on:
SITTTSL003A - Source and provide destination information and advice is a 207 page document that covers the required skills and knowledge as well as elements and peformance criteria of this unit. It includes:
"Your presentation was professional and you related well to the team, especially in relation to operational aspects of our business. You obviously prepared yourself well and considered our needs and wants, to the point we are now applying your valuable information in the workplace."
Amy Eagle
Park Royal Hotel - Gold Coast
(Training session developed in response to customer survey results)