Lee Perlitz Training Consultancy
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This unit includes the elements, performance criteria, skills and knowledge required by VET unit: BSBCUS401A Coordinate implementation of customer service strategies. It includes examples, case studies and activities.
"I was deeply impressed with Lee Perlitz Training Consultancy. A superb trainer, she shows great passion for her work."
Daniel Hovey
General Manager Operations
Group Training Australia
(2001)
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